Bibliograph

Customer service training 101, quick and easy techniques that get great results, Renée Evenson

Type

Label

Customer service training 101, quick and easy techniques that get great results, Renée Evenson

Language

eng

Index

index present

Literary Form

non fiction

Main title

Customer service training 101

Oclc number

989862537

Responsibility statement

Renée Evenson

Sub title

quick and easy techniques that get great results

Table Of Contents

Part 1. Putting your best face forward. Your first steps can make a huge stride : the basics -- Tossing the ball back and forth : effective communication -- Jumping in with both feet : relationship building -- Part 2. Putting your customers first. Seeing eye to eye : face-to-face contacts -- Saying it with a smile : telephone contacts -- Keeping up with the times : online and social media customer service -- Giving when getting is not expected : self-service contacts -- Calming the storm : customer complaint contacts -- Part 3. Putting it all together. Hitting the ground running : ready, set, go -- Being the best you can be: the total package

Classification